VERSION 4
                                                        Informational 4
                                                      November 30, 1999
                                                            Page 1 of 1


The Help Desk requests that you review the following topics. 


                         FAXING DOCUMENTATION

Remember that you need to include your court number, your name, and the
problem number with faxed documentation.  Address the cover sheet to 
the Help Desk.  If you know it, please include the Help Desk operator's 
name. 


        REQUESTS FOR EXPUNGEMENT AND CHANGE OF USER INFORMATION

Expungement requests need to be filed on the Request for Expungement 
form (AOPC 101).  This form is available on the Print Blank Forms option
on the Printer Functions Menu.  Complete the form and attach a copy of 
the court order.  You do not need to attach a separate cover letter.

Requests for adding a new user, deleting a user, or changing user
information must be submitted on the User ID and Password Request
form (AOPC 100A).  This form is available on the Print Blank Forms 
option on the Printer Functions Menu.  The completed form must include 
an original District Justice signature and seal and be mailed to the 
AOPC.  Faxed forms are not accepted.


                       PREPARING TO CALL THE HELP DESK

1. Remember the steps you have taken.
2. Have a pen and paper available.
3. Have the case information with you.
4. Have the case selected on the screen.
5. Know the page number of the manual you have consulted.